Frequently Asked Questions
Do you have a question for the Lansing airport? Browse through our FAQ list to find the fastest answer. If you can't find your answer here, please contact us either online or by calling customer support at 517-321-6121.
We are located at 4100 Capital City Boulevard, Lansing, MI 48906. For written directions, visit our page on Parking & Transportation.
Flight Information Display Systems (FIDS) are located throughout the terminal and provide information about flight arrivals, departures and gates. The same information is available in real time on the Flight Status page. You can also contact your airline for information about a specific flight by visiting their website or calling their reservation number.
Contact Katherine Japinga at 517-886-3728 for information on advertising opportunities.
Please call the airport’s Public Safety office at 517-321-8525.
For more information about the Lansing airport, please call the Capital Region Airport Authority office at 517-321-6121.
RSVP (Retired & Senior Volunteer Programs) is the organization that coordinates airport volunteers. Visit their website or call 517-887-6116.
Parking & Transportation
We offer easy access to the terminal with short-term and long-term parking options. View the daily and hourly rates on our Parking & Transportation page.
Yes. Domestic waiting passengers may be picked up in front of the baggage claim area at the west end of the terminal. International waiting passengers may be picked up in front of the International Arrivals area at the east end of the terminal. Please note vehicles are not to be left unattended at any time.
No. Please do not park in front of the terminal. Vehicles left unattended at the terminal curb will be ticketed and towed at the owner’s expense.
Ground transportation, including taxi, limousine service, and car rental, is available at the west end of the terminal adjacent to baggage claim. Rideshare services (Uber, Lyft) also serve the airport. Visit our page on Parking & Transportation for further details.
Yes. Free Wi-Fi Internet access is available throughout the terminal.
Yes. An ATM is available near the main terminal doors, prior to the security checkpoint, inside the airport terminal.
No. Due to current security procedures we do not have lockers or baggage check areas in the airport terminal.
Lost & Found
Visit the airline ticket counter or contact an airline customer service agent for further information. Lost baggage is the sole responsibility of the airline you are flying.
If you lost an item at the Security Screening Checkpoint, call the Transportation Security Administration (TSA) at 517-886-7012. For items lost in other parts of the airport terminal, call the airport’s Public Safety office at 517-321-8525. If an item was lost on a flight, please contact the airline directly.
The airlines and the Transportation Security Administration currently do not require a valid form of identification for passengers under the age of 18. Please visit www.tsa.gov for additional information on security screening.
Gate passes are issued at the discretion of the airline. When the traveler checks in at the ticket counter, ask an airline representative. For the airline to issue a gate pass, you will need valid government issued photo identification. For more information, please contact the airline prior to arriving at the airport.
Passengers age 18 and older must present photo identification, such as a passport, driver’s license or a military ID, issued by a local, state or federal government agency, or two forms of non-photo identification, such as a Social Security card, one of which must have been issued by a state or federal government agency. For more information, call the Transportation Security Administration (TSA) Contact Center toll-free at 866-289-9673 during the following hours: Monday through Friday from 8 a.m. until 10 p.m., and Saturday, Sunday and holidays from 10 a.m. until 6 p.m. You may also email TSA ContactCenter@dhs.gov.
Visit our Flights page for a current list of airline partners and their contact information.
The pricing of airline tickets are determined completely by the airlines. Prices are based on several factors, including the amount of travelers on an aircraft, the cost of operating the aircraft and the competition in the market. Airlines offer various fare (price) levels on each aircraft/flight.